|How do I get a copy of my Medical Records?
Please review our page for information regarding requests for Medical Records.
|Is there a charge for a copy of my Medical Records?
No, there is not a charge for a copy of your medical records.
|How do I get a letter to verify that I was treated?
Specify on the Authorization to Release Protected Health Information Form that you would like such a letter by marking the selection titled “Admit/Discharge Letter”. This letter only includes the date of admission/discharge and your discharge status (such as “successfully completing the program”). This letter does not include your diagnosis or recommendations for after-care. Should you need these items added to the letter, please specify so on the authorization under the selection titled “Other” and we will create a letter based on your specific needs.
|Will you send my records via fax?
With the patient’s written authorization, we will fax records to the fax number listed on the Authorization to Release Protected Health Information Form only after we have called the source to confirm that the fax number is valid. Please note: We can only send 10 document pages via fax. Larger page counts will be mailed to the recipient.
|Will you send my records via e-mail?
We will NOT send any part of the medical information contained in a patient’s medical record via e-mail for any reason. This includes Protected Health Information such as identification cards, insurance cards, lab results, specific charting, reports, or any other demographic information, etc., maintained in the medical record.
|Can anyone get a copy of my medical records?
Patient records will ONLY be released by means of a completed Authorization to Release Protected Health Information signed by the patient; a court order; or where the law requires us to do so.
|How long does La Hacienda maintain my Medical Records?
In accordance with Texas State Retention Laws, patient records are maintained for a period of (10) ten years from the time of discharge from the patient’s last visit date with us. At the 10th anniversary date, the records are destroyed by a secure means.
|How do I revoke an authorization?
Please review our page for information about Revocation of an active Medical Record Authorization.
|Will you send me my records electronically on a DVD?
If you are the patient and need a copy of your medical record for yourself, (patient self request) you may request that we place your medical information on a DVD. All DVD requests are processed at our Central Medical Records Department located in Hunt, Texas.
|Do you have more questions? Please contact us at:
Medical Records/HIM Contact Information:
La Hacienda Treatment Center
Medical Records/HIM Department
P.O. Box 1
Hunt, TX 78024
Toll Free Phone Number: 800.749.6160 ext. 605
Medical Records/HIM Hours of Operation: Monday through Friday, 8:30 a.m. to 4 p.m. Central Standard Time. After hours, please leave a confidential voice mail, and we will return your call.