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Alisa’s department has a unique and sometimes stressful responsibility: making arriving patients feel welcome while discussing financial matters. “Luckily, my team and I have the special ability to greet incoming patients with warmth and compassion, while simultaneously handling the business portion,” she says. “Our aim is to always make the process as smooth and as comfortable as possible. We want to be sure patients devote their time here to recovery, not insurance snags.” Born and raised in Huntington Beach, CA, Alisa holds a degree in psychology and has a background in banking, primarily commercial mortgages. She started in business office management in 2018 and joined the La Hacienda team in September 2019. She lives in Kerrville with her husband and enjoys cooking, live music, dogs, traveling, healthy living, photography and Dallas Cowboys football.