Before joining the La Hacienda staff in Spring 2022, Julie Ortiz was a stay-at-home mom for her two children, daughter Emerson and son August. They are “the lights of my life,” she says, but she also had a desire to do something that would make a difference for people. “I kept applying and finally got in at what feels like the perfect position for me!” she says of her role, which makes use of her ability to multitask and her positive attitude.
As a Collections Specialist, Julie processes insurance payments and works to ensure smooth financial operations. This involves reviewing patient claims and making sure they are paid accurately and promptly according to each patient’s insurance benefits.
“I like being a light and making people feel welcome,” she says. “I enjoy corresponding with insurance companies to keep payments flowing smoothly and to assure patients they don’t have to worry about financial issues during treatment.”
At home, Julie enjoys cooking and canning. “Trying new recipes is so fun, and I love watching people enjoy what I’ve prepared—it makes my heart happy!”
Julie and her family live on the Guadalupe River off Waltonia, on property handed down from her grandfather. Completing the family are their Mini Aussies, Astro & Luna. “He definitely helps keep life fun and interesting!”